Q: How do I get and activate a digital key for my Microsoft software?
A: You will receive your digital activation key via the email address provided within 3-8 hours of purchasing your Microsoft software. Please check your inbox and spam/junk folder. Follow the activation guide provided and use the key to activate the software.

Q: My digital key does not activate the software, what should I do?
A: If you are having problems activating the software with your digital key, please make sure you enter the key correctly and be case sensitive. If the problem persists, please contact our Customer Support team for assistance and further resolution.

Q: When will my physical boxed set of Microsoft software arrive?
A: Physical boxed sets are usually delivered within 2-7 days of purchase, depending on your shipping address. Once your order has been shipped, we will provide you with a tracking number and information so that you can track the progress of your order.

Q: I received a physical boxed product that is damaged or missing accessories, what can I do?
A: If you receive a physical boxed product that is damaged or missing accessories, please contact our customer support team immediately with detailed order information and a description of the problem. We will address your issue as soon as possible and provide an appropriate solution.

Q: Can I return or exchange a digital key that has been purchased and activated?
A: Sorry, once a digital key has been sold and activated, we are unable to accept returns or refund requests. Please double check that the product version and license type you have selected meets your needs before purchasing.

Q: How do I get technical support for Microsoft software?
A: If you are experiencing any technical problems with Microsoft software, please first refer to the product manual, help documentation or online support resources. If the issue remains unresolved, please contact our Customer Support team and our technical experts will be happy to provide you with support and answers.

Q: Is there a refund policy?
A: For digital activation keys, once sold and activated, we are unable to accept refund requests. For physical boxed products, if you have received an unopened product and it meets the requirements of the return policy, you can contact our customer support team to request a refund.

If you have additional questions or need further assistance, please feel free to contact our Customer Support team. We will do our best to provide you with satisfactory answers and support.